LEGAL & COMPLIANCE

Privacy Policy

Last Updated: September 7, 2026

This Privacy Policy describes how Magra Systems collects, uses, protects, and handles your personal information across our website, services, and communications.

Data & Privacy Practices

At Magra Systems (operated by Magra AI LLC), we value transparency and are committed to protecting your personal information. This policy describes how we collect, process, safeguard, and retain data collected through our website, consultation forms, and client communication channels.

1. Information We Collect

We collect information you choose to provide when requesting consultations, filling out intake forms, or communicating with our team. We may also collect limited technical information automatically through our website and service providers (where applicable), such as browser type, device information, IP address, and basic usage data. Information collected may include:

  • Contact details including full name, business email address, and direct phone number.
  • Company profile details including business name, industry vertical, and operational workflow requirements.
  • Communication records including form responses, inquiry details, and email exchanges.

2. How We Use Collected Data

The information we gather is processed exclusively for professional service delivery and business operations, specifically to:

  • Respond to your inquiry and provide requested information about our services (customer follow-up automation, missed-call text-back, review-request automation, and reputation management).

  • Set up, operate, and support the automations you request (for example, sending follow-up messages or review requests on your behalf).

  • Send operational updates, service notices, and administrative communications related to an active inquiry or engagement.

  • Maintain security, prevent misuse, and troubleshoot performance

3. Service Providers & Confidentiality

We do not sell, rent, lease, or monetize your personal or business data. We may share necessary details with vetted third-party service providers (such as secure cloud infrastructure, CRM systems, and transactional communication tools) strictly to support our business operations under standard non-disclosure and data protection terms.

4. Cookies and Analytics

Our website may use cookies or similar technologies (where applicable) to support site functionality, performance, analytics, and security. Some information may be collected automatically by the website and service providers, such as browser type, device information, IP address, and basic usage data. You can typically control cookie settings through your browser; disabling cookies may affect certain site features.

5. SMS and Mobile Information

SMS Opt-In & Consent: If you affirmatively opt in to receive SMS/MMS communications from Magra Systems, operated by Magra AI LLC, such as by checking an optional SMS consent box on one of our forms, we may send messages related to your inquiry, customer service, service updates, requested information, review requests, or other communications you have consented to receive. Providing a phone number by itself does not constitute consent to receive SMS messages.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS/MMS messages is voluntary and is not a condition of purchase.

Age Requirement: You must be at least 18 years old to use our services or opt in to receive SMS messages from Magra Systems. By submitting a form or opting in to communications, you confirm that you are 18 years of age or older.

Mobile Data Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out & Assistance: You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].

6. Data Security & Retention

We maintain reasonable administrative, technical, and physical security measures designed to protect personal data from accidental loss, unauthorized access, destruction, and disclosure. Information is retained only as long as necessary to fulfill the business purposes outlined in this policy, comply with legal requirements, and resolve active inquiries.

7. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out directly to our contact representative:

Entity: Magra Systems (Magra AI LLC)
Contact Representative: Juan Magraner
Email: [email protected]
Location: Fremont, California, United States

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Practical automation systems for local businesses, built with privacy and compliance in mind.

Magra Systems is operated by Magra AI LLC.

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